“The quality of the linen is excellent, compared with previous contractors. They follow OH&S standards as far as packing and stacking of trolleys and if any issues arise they are dealt with swiftly. They are very responsive and the onsite staff are extremely friendly and approachable and nothing is too much trouble. The staff are professional, friendly, organised and happy to please. We find them a pleasure to deal with”

Australian Achiever Awards 2009

In Jan 2009 Cabrini Linen Service were the recipient of a “Highly Recommended” award for excellence in customer relations at the Australian Achiever Awards with a rating of 95.66%.

Also a special commendation for highly consistent levels of outstanding customer satisfaction over a period of 5 years was attained with ratings of 93.01% in 2005, 93.01% in 2006, 95.23% in 2007, 96.08% in 2008 and 95.66% in 2009. This award is unequalled within the industry.

  Australian Achiever Awards 2009 | PDF
Some of the independent comments received include:

“The quality of the linen is excellent, compared with previous contractors. They follow OH&S standards as far as packing and stacking of trolleys and if any issues arise they are dealt with swiftly. They are very responsive and the onsite staff are extremely friendly and approachable and nothing is too much trouble. The staff are professional, friendly, organised and happy to please. We find them a pleasure to deal with”

“They are an excellent service provider and the feedback we get about them is excellent. We require a 24 hour service and they are very aware of the health issues that we face so they make sure their linen is sterile. They respond quickly to any queries and are very professional and supportive and we are more than satisfied with their work”

ISO 9001

Cabrini Linen Service is accredited against ISO Standard 9001:2008 which covers the Quality Management System for the reprocessing and supply of linen to Hospitals, Health Institutions and Hospitality including the reprocessing and supply of sterile and non-sterile theatre packs. The registration also covers the provision of Dry Cleaning services to the Medical, Hospitality industries and the general public. Pleasing comments from the auditors recognised CLS as leaders in the industry in benchmarking for Quality Assurance programs.

Corporate Partnership

Cabrini Linen Service and Hawthorn Football Club have formulated an agreement that sees the linen service supplying towelling product to the football club for the new home of Hawthorn at Waverley Park.

In return the linen service are provided with a number of memberships that gives staff the opportunity to attend matches throughout the year.

Also during the year a number of Hawthorn players visit the laundry and interact with the staff.